Conhe\u00e7a a Revolu\u00e7\u00e3o Tecnol\u00f3gica que Agilizou Processos e Melhorou o Atendimento ao Cidad\u00e3o no IBRAM<\/em><\/p>\n\n\n\nO Instituto Bras\u00edlia Ambiental (IBRAM) enfrentava grandes desafios na comunica\u00e7\u00e3o com os cidad\u00e3os e na gest\u00e3o de licen\u00e7as ambientais. Os processos eram parcialmente digitais com requisi\u00e7\u00f5es feitas via e-mail e consequentemente lentos, com dificuldade de gest\u00e3o, al\u00e9m de muitas vezes, faltar as informa\u00e7\u00f5es corretas e. A falta de controle sobre as renova\u00e7\u00f5es das licen\u00e7as dificultava o cumprimento das normas ambientais.<\/p>\n\n\n\n
Para resolver esses problemas, o IBRAM criou o sistema Harpia para licenciamento ambiental digital, desenvolvido pela Singular utilizando a plataforma NO-CODE Singular Studio. A solu\u00e7\u00e3o permitiu que os cidad\u00e3os acessassem o sistema de qualquer dispositivo e fizessem suas solicita\u00e7\u00f5es por meio de um formul\u00e1rio intuitivo e din\u00e2mico, com 380 tipos de campos e anexos para atender todos os cen\u00e1rios de licenciamento do \u00f3rg\u00e3o. O sistema conta com filtros e valida\u00e7\u00f5es que facilitam a an\u00e1lise das solicita\u00e7\u00f5es pelo IBRAM e a emiss\u00e3o autom\u00e1tica de diferentes tipos de licen\u00e7as, bem como coordena o tramite do pedido dento do \u00f3rg\u00e3o.<\/p>\n\n\n\n
Entre as principais funcionalidades est\u00e3o a automa\u00e7\u00e3o de c\u00e1lculos, gera\u00e7\u00e3o de boletos, integra\u00e7\u00e3o com API banc\u00e1ria do BRB, gest\u00e3o de prazos com envio de avisos autom\u00e1ticos por e-mail, gest\u00e3o de relat\u00f3rios, solicita\u00e7\u00e3o de documentos e fluxo de neg\u00f3cios, al\u00e9m da integra\u00e7\u00e3o com o Sistema Eletr\u00f4nico de Informa\u00e7\u00f5es (SEI) e outros sistemas internos do IBRAM. N\u00e3o menos importante, o Harpia criou uma base corporativa de licenciamento ambiental para o \u00f3rg\u00e3o. Apesar dos desafios iniciais, como a defini\u00e7\u00e3o do fluxo de trabalho, a implementa\u00e7\u00e3o foi bem-sucedida.<\/p>\n\n\n\n
Nos primeiros sete meses, o IBRAM registrou 257 solicita\u00e7\u00f5es de licenciamento, com 838 usu\u00e1rios externos cadastrados e 184 usu\u00e1rios internos. O feedback foi extremamente positivo, com a percep\u00e7\u00e3o de satisfa\u00e7\u00e3o e uma curva de aprendizado eficiente para os usu\u00e1rios. O prazo para licenciamentos que demorariam 3 meses para serem aprovados, foi reduzido para 1 m\u00eas, ao mesmo tempo que o volume de entrega dos servidores aumentaram.<\/p>\n\n\n\n
Alex Costa, chefe da Unidade de Gest\u00e3o de Tecnologia da Informa\u00e7\u00e3o (Ugin) do IBRAM, destacou a import\u00e2ncia da solu\u00e7\u00e3o para a efici\u00eancia do \u00f3rg\u00e3o: “A implanta\u00e7\u00e3o do sistema Harpia em nosso \u00f3rg\u00e3o foi um sucesso. O sistema permitiu uma intera\u00e7\u00e3o din\u00e2mica e transparente com o usu\u00e1rio externo. A automa\u00e7\u00e3o dos c\u00e1lculos de licenciamento ambiental e da gera\u00e7\u00e3o de boletos eliminou erros e acelerou significativamente nossos procedimentos. Como resultado, observamos uma melhora substancial no atendimento ao cidad\u00e3o, com processos mais r\u00e1pidos e informa\u00e7\u00f5es mais acess\u00edveis. O Harpia n\u00e3o apenas otimizou nossos processos internos, mas tamb\u00e9m transformou positivamente nossa capacidade de servir ao p\u00fablico, representando um marco importante na moderniza\u00e7\u00e3o de nossos servi\u00e7os.”<\/p>\n\n\n\n
Al\u00e9m disso, o \u00f3rg\u00e3o teve uma grande economicidade ao adotar a plataforma no-code da Singular. Para projetos como esse, utilizando desenvolvimento tradicional, o valor de investimento seria de aproximadamente 1,4mi com base nos valores praticados no mercado. Com a automa\u00e7\u00e3o da plataforma Singular o IBRAM investiu 89% a menos.<\/p>\n\n\n\n
O IBRAM planeja expandir o uso da solu\u00e7\u00e3o de licenciamento para outras \u00e1reas para aprimorar a gest\u00e3o e controle por meio da plataforma Singular.<\/p>\n\n\n\n
“Estou extremamente orgulhoso do impacto que nossa solu\u00e7\u00e3o trouxe para o IBRAM. A implementa\u00e7\u00e3o do licenciamento ambiental no sistema Harpia reflete nosso compromisso em facilitar a vida das pessoas e apoiar a gest\u00e3o p\u00fablica. Esta \u00e9 apenas uma de muitas hist\u00f3rias de sucesso que estamos construindo\u201d, complementa Daniel Bordin, CEO da Singular.<\/p>\n\n\n\n
Essa parceria mostra como a tecnologia pode transformar processos manuais em sistemas \u00e1geis e eficientes, beneficiando servidores e cidad\u00e3os.<\/p>\n\n\n\n
Tudo isso demonstra como a tecnologia pode ser um catalisador para a transforma\u00e7\u00e3o digital no setor p\u00fablico, trazendo benef\u00edcios tang\u00edveis para a gest\u00e3o ambiental e a intera\u00e7\u00e3o com a sociedade.<\/p>\n\n\n\n
SOBRE O IBRAM:<\/strong> O Bras\u00edlia Ambiental foi criado em 28 de maio de 2007, para ser o \u00f3rg\u00e3o executor de pol\u00edticas p\u00fablicas ambientais e de recursos h\u00eddricos no Distrito Federal. Possui autonomia administrativa e financeira, podendo celebrar contratos, acordos e conv\u00eanios com institui\u00e7\u00f5es p\u00fablicas e privadas, nacionais e internacionais. \u00c9 uma autarquia vinculada Secretaria de Estado do Meio Ambiente (Sema). Saiba mais em: www.ibram.df.gov.br<\/p>\n\n\n\nSOBRE A SINGULAR:<\/strong> Somos uma GOVTech que entende os desafios do setor p\u00fablico e oferece solu\u00e7\u00f5es inovadoras para a automa\u00e7\u00e3o r\u00e1pida e simplificada de processos governamentais.<\/p>\n\n\n\n<\/p>\n","protected":false},"excerpt":{"rendered":"
Transforma\u00e7\u00e3o Digital no IBRAM: Agilidade e Efici\u00eancia na Gest\u00e3o Ambiental com a Singular Conhe\u00e7a a Revolu\u00e7\u00e3o Tecnol\u00f3gica que Agilizou Processos..<\/p>\n","protected":false},"author":2,"featured_media":77610,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[],"class_list":["post-77608","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cases"],"yoast_head":"\n
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