{"id":78601,"date":"2025-06-27T16:27:04","date_gmt":"2025-06-27T16:27:04","guid":{"rendered":"https:\/\/singular.tec.br\/?p=78601"},"modified":"2025-07-01T20:56:14","modified_gmt":"2025-07-01T20:56:14","slug":"projeto-na-prefeitura-municipal-de-campinas-pmc","status":"publish","type":"post","link":"https:\/\/singular.tec.br\/?p=78601","title":{"rendered":"Projeto na Prefeitura Municipal de Campinas \u2014 PMC"},"content":{"rendered":"\n

Singular acelera a transforma\u00e7\u00e3o digital da Prefeitura de Campinas com mais de 10 mil processos\/m\u00eas na nova plataforma de atendimento ao cidad\u00e3o<\/strong><\/h2>\n\n\n\n


A Prefeitura de Campinas enfrentava grandes desafios na gest\u00e3o do atendimento ao cidad\u00e3o, desde processos ainda anal\u00f3gicos a outros, mesmo j\u00e1 digitais, por\u00e9m obsoletos. Com isso, a efici\u00eancia e a satisfa\u00e7\u00e3o no atendimento estavam comprometidas. <\/p>\n\n\n\n

A necessidade era clara: modernizar e automatizar os servi\u00e7os, especialmente no atendimento municipal via telefone atrav\u00e9s do n\u00famero 156, dentre alvar\u00e1s e cadastramento de glebas, que dependiam de impress\u00f5es de formul\u00e1rios e visitas presenciais dos cidad\u00e3os na prefeitura.<\/p>\n\n\n\n

Em parceria com o IMA, foi implementada uma solu\u00e7\u00e3o robusta de automa\u00e7\u00e3o utilizando o Singular Studio. A plataforma permitiu a integra\u00e7\u00e3o com o SEI! e com o sistema de login e selos digitais do GOV.BR, al\u00e9m de junto, tamb\u00e9m o processo de certifica\u00e7\u00f5es e assinaturas digitais. <\/p>\n\n\n\n

A solu\u00e7\u00e3o possibilitou que o atendimento 156 fosse realizado online, e processos internos, que antes exigiam intera\u00e7\u00e3o presencial, agora fossem completados digitalmente. Al\u00e9m destes resultados, tamb\u00e9m houve um ganho de autonomia da pr\u00f3pria equipe de TI da prefeitura, que al\u00e9m de ter se envolvido diretamente no desenvolvimento do sistema, tamb\u00e9m obteve a autonomia de prover manuten\u00e7\u00e3o das solu\u00e7\u00f5es desenvolvidas na plataforma, garantindo agilidade e assertividade.<\/p>\n\n\n\n

O sucesso da implementa\u00e7\u00e3o come\u00e7ou com um treinamento e uma mentoria para as equipes de TI da prefeitura e do IMA, capacitando-os a lidar com o desenvolvimento de automa\u00e7\u00f5es mais complexas pelo Singular Studio. A valida\u00e7\u00e3o veio com o sucesso da integra\u00e7\u00e3o com sistemas legados e APIs governamentais, como o SEI!, incluindo a atualiza\u00e7\u00e3o de vers\u00f5es, do SEI 3.x para o SEI 4.x. <\/p>\n\n\n\n

<\/p>\n\n\n\n

O que diz Rog\u00e9rio Amarante, Diretor de Tecnologia da Prefeitura de Campinas: <\/strong><\/p>\n\n\n\n

\n

\u201cEssa solu\u00e7\u00e3o permitiu a cria\u00e7\u00e3o e realiza\u00e7\u00e3o de ajustes r\u00e1pidos de formul\u00e1rios e de fluxos de trabalho, al\u00e9m de integrar-se facilmente com os sistemas existentes evitando a fragmenta\u00e7\u00e3o de informa\u00e7\u00f5es. Al\u00e9m disso, ela automatiza as tarefas manuais repetitivas, liberando os colaboradores para atividades mais estrat\u00e9gicas. A tecnologia tem uma interface intuitiva e amig\u00e1vel. Al\u00e9m disso, a solu\u00e7\u00e3o \u00e9 escal\u00e1vel, atendendo \u00e0s necessidades atuais e sendo capaz de crescer junto com a organiza\u00e7\u00e3o, e para fechar, um ponto importante que foi decisivo nesta nova implementa\u00e7\u00e3o foi a compatibilidade nativa ao sistema SEI, amplamente utilizado no Brasil\u201d\u00a0<\/p>\n<\/blockquote>\n\n\n\n

O resultado surpreendeu, mais de 10 mil processos est\u00e3o sendo atendidos mensalmente pela prefeitura por meio dessa solu\u00e7\u00e3o, impactando diretamente mais de 73 mil usu\u00e1rios cadastrados. Com mais de 30 tipos de processos e 150 mil documentos automatizados no SEI!, a tecnologia da plataforma Singular se tornou um pilar no desenvolvimento de solu\u00e7\u00e3o de atendimento ao cidad\u00e3o, melhorando significativamente a efici\u00eancia e a satisfa\u00e7\u00e3o do usu\u00e1rio. <\/p>\n\n\n\n

A solu\u00e7\u00e3o superou as expectativas do \u00f3rg\u00e3o, com 1.000 usu\u00e1rios internos, al\u00e9m dos 73 mil mun\u00edcipes cadastrados beneficiados pela automa\u00e7\u00e3o e digitaliza\u00e7\u00e3o dos processos em respectivo.<\/p>\n\n\n\n

Vinicius Nunes, S\u00f3cio e CTO da Singular GovTech: <\/strong><\/p>\n\n\n\n

\n

“Para a Singular, este projeto representa um marco na nossa miss\u00e3o de inovar o servi\u00e7o p\u00fablico por meio da tecnologia. Foi um grande passo n\u00e3o apenas em termos de tecnologia, mas tamb\u00e9m em termos de transforma\u00e7\u00e3o cultural dentro das organiza\u00e7\u00f5es. A parceria com o IMA foi fundamental para alcan\u00e7armos um novo patamar de efici\u00eancia e atendimento ao cidad\u00e3o de Campinas. Estamos orgulhosos de contribuir para um futuro mais digital e acess\u00edvel para todos.” <\/p>\n<\/blockquote>\n\n\n\n

A Singular GovTech segue comprometida com a inova\u00e7\u00e3o que gera impacto real, com solu\u00e7\u00f5es no-code aplicadas de forma estruturada que transformam a forma como o setor p\u00fablico desenvolve e entrega servi\u00e7os \u00e0 sociedade.<\/p>\n","protected":false},"excerpt":{"rendered":"

Singular acelera a transforma\u00e7\u00e3o digital da Prefeitura de Campinas com mais de 10 mil processos\/m\u00eas na nova plataforma de atendimento ao..<\/p>\n","protected":false},"author":5,"featured_media":78604,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[],"class_list":["post-78601","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cases"],"yoast_head":"\nProjeto na Prefeitura Municipal de Campinas \u2014 PMC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/singular.tec.br\/?p=78601\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Projeto na Prefeitura Municipal de Campinas \u2014 PMC\" \/>\n<meta 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